Ph: 1800 049 420  Contact us

Returns Policy

We are happy to replace faulty or incorrectly supplied items.  A claim must be made within 7 days of receipt of completed order.  You can choose between a refund, replacement or credit to use towards your future purchases.

If you change your mind after you complete your order and payment is processed, a 10% cancellation fee will apply if you advise us prior to you approving your artwork.

For all branded products, we are sorry but we are unable to accept cancellation of your order once you have approved your artwork.

Shipping Details

Charges:

For orders up to $500
NSW - $20.00 per order
Interstate $40.00 per order

For orders over $500
NSW - $40.00 per order
Interstate $70.00 per order

Delivery Time

Our usual turnaround time for most jobs is within 2 – 3 weeks.

Confirmation of order will be sent once we can check stock availability and turnaround times with an estimated dispatch date. 

Urgent Orders

Please advise your required delivery date on your order.  We will do our best to meet your deadline and we can confirm this once your order is in our system.  If you have any concerns regarding tight time frames, please call us to discuss prior to submitting your order.

Despatch:

On completion of your order you will be advised of shipping method, whether postage or freight.  In the case of freight, we will advise a consignment note number that you will be able to track.
 

Goods Damaged in Transit:

If your purchase is damaged in transit we will arrange a replacement at no charge, or a refund for the damaged item if only part of the order.  Claims must be advised and the damaged goods returned within 7 days of receipt of your completed order.  Please contact us to make arrangements.